This Privacy Policy describes how AEVS – Athens Equine Veterinary Services (“AEVS,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our websites, services, and products (collectively, the “Services”).

“You” and “your” refer to any client, website visitor, or individual whose information we collect in connection with our Services.

By using our Services, you agree to the terms described in this Privacy Policy. If you do not agree, please do not access or use our Services.

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1. Changes to This Privacy Policy

We may modify this Privacy Policy as our practices, technology, or legal obligations change. Any updates will be posted with a revised “Last updated” date.

 

2. Information You Provide to Us

We collect information you provide directly to us when you:

• Register as a client

• Receive veterinary care

• Request appointments, emergency services, or consultations

• Purchase products or medications

• Communicate with us via phone, SMS, email, text, or online forms

• Register for newsletters, events, or promotions

• Respond to surveys or provide feedback

This information may include:

• Full name and contact information (address, phone number, email)

• Emergency contact numbers

• Pet/horse name, species, breed, medical history, and clinical notes

• Payment details and billing information

• Insurance details (if applicable)

• Account login details (if you use online systems)

• Consent for referrals, microchipping (if applicable), or record transfers

We maintain this information accurately and securely and retain it only for as long as necessary.

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3. Information We Collect Automatically

When you use our websites or digital tools, we automatically collect “Device Information,” such as:

• IP address, browser type, time zone

• Cookies and similar tracking technologies

• Log files (pages viewed, referring websites, timestamps)

• Web beacons, tags, and pixels

• Anonymous session analytics

When you make or attempt a purchase, we collect “Order Information,” including:

• Name, billing/shipping address

• Email and phone number

• Payment details

“Personal Information” includes both Device Information and Order Information.

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4. Information We Obtain from Third Parties

AEVS may receive information from:

• Practice management software providers

• Payment processors

• Online pharmacy partners

• Laboratories, imaging centers, or referral specialists

• Email and marketing platforms

• Analytics and website service providers

We treat all third-party information in accordance with this Privacy Policy.

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5. How We Use Your Personal Information

a. Providing Veterinary Services

We use your information to:

• Administer your account

• Deliver equine veterinary care

• Maintain medical records

• Process payments and invoices

• Schedule appointments and follow-ups

• Coordinate emergency care

• Submit insurance claims (when applicable)

• Send lab samples to partner laboratories

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b. Client Communication & Support

We use your information to:

• Contact you regarding appointments, updates, or patient status

• Respond to inquiries

• Provide ongoing care and professional communication

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c. Marketing & Client Education

We may send:

• Vaccination and treatment reminders

• Practice updates

• Educational content on equine health and welfare

• Event announcements, promotions, or product information

You may opt out at any time.

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d. Service Improvement

We analyze data to:

• Improve our services and website

• Develop new offerings

• Personalize your experience

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e. Safety, Security & Fraud Prevention

We use information to detect and prevent:

• Unauthorized access

• Misuse of services

• Fraudulent transactions

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f. Legal & Regulatory Compliance

We may disclose information to comply with:

• State veterinary board requirements

• Pharmacy laws and controlled substance rules

• Insurance audits

• Court orders, subpoenas, or investigations

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6. How We Disclose Personal Information

AEVS may share information with:

• Service providers (IT, billing, analytics, communications, cloud storage)

• Veterinary specialists or referral hospitals (with your consent)

• Laboratories for diagnostic testing

• Emergency service partners

• Microchip registries (if applicable)

• Insurance companies (with your approval)

• Regulatory authorities when legally required

• Business partners assisting with advertising or service improvement

• Our internal affiliates or contracted personnel

We do not sell your personal information.

We also do not share text-message opt-in information with third parties except where required by law.

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7. User-Generated Content

If you submit reviews, testimonials, or other public content, it may be visible to others. AEVS is not responsible for how publicly shared information is used by others.

 

8. Third-Party Links

Our website may contain links to third-party sites we do not operate or control. We are not responsible for their privacy practices or content. Review their policies before sharing any information.

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9. Children’s Data

Our Services are intended for adults. We do not knowingly collect information from children under 16. If you believe a minor has provided information, please contact us to request deletion.

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10. Security and Data Retention

We use commercially reasonable safeguards to protect personal data. No system, however, is perfectly secure.

We retain information only as long as necessary to:

• Provide veterinary care

• Meet legal and accounting requirements

• Maintain required veterinary medical records

• Comply with insurance or regulatory obligations

Inactive client records may be archived and later anonymized based on retention schedules.

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11. Phone, VOIP, and SMS Communication

By using our Services, you consent to receiving calls and text messages from AEVS for purposes including—but not limited to—appointment scheduling, updates, medical follow-ups, prescription communication, and emergency coordination.

• SMS opt-in data is not shared with third parties for marketing.

• Standard carrier messaging rates may apply.

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12. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion

• Request data portability

• Opt out of marketing communications

• Restrict or object to processing

• Withdraw consent

• Appeal decision outcomes

To exercise any rights, contact us using the information below. Identity verification may be required.

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13. Complaints

If you have concerns about how your data is handled, please contact us. You may also file a complaint with your local data protection authority if applicable.

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14. International Users

If you access our Services from outside the United States, your information may be transferred to and processed within the U.S. using appropriate safeguards consistent with applicable laws.

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15. Cookies, Analytics & Website Usage

AEVS uses:

• Cookies

• Analytics tools

• Security monitoring systems

• Website forms requiring basic contact information

Cookies help us operate our website, improve performance, and provide relevant content. You may manage cookie preferences through your browser or our site settings.

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16. Data Retention Schedule

AEVS retains:

• Client records for legally required periods

• Archived files per veterinary recordkeeping laws

• Anonymized data for research or statistical purposes (when applicable)

Inactive accounts may be archived after extended inactivity.

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Contact Us

For questions regarding your privacy or to exercise your rights, you may contact AEVS at:

AEVS – Athens Equine Veterinary Services
Email: info@aevs.gr